Monday, September 16, 2013

Think you have ANY privacy?

I just had a horrifying experience and it's a wake-up call for anyone who still believes we have any privacy. My brother tried to refill his TMobile minutes with their automated phone system, but apparently the system kicks out random charges for "verification." He was unaware of this, but was getting alerts saying he was still running out of minutes, so he knew something must be wrong.
This morning, I spent an hour trying to sort it out with the bank and TMobile, and finally got the information I needed, but he had to call them back to 'verify his credit card.' OF COURSE, his phone ran out of minutes mid-call, so only way to solve the problem was for me to call and use my credit card so they could speak to the card holder (me) since they now had no way to reach him. Here's the scariest part—remember, I don't have an account with TMobile and never have— they asked me a series of questions using information from "publicly available sources." The questions included the last 4 digits of my Social Security number, the town in which a street I lived on (they named the street) was located in (from a list of towns they named), the state I lived in between 19xx and 19xx, AND THE YEAR I WAS BORN. And they knew all this… I feel sick…
#TMobile #publiclyavailableinfo #NOPRIVACY

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